Shipping & Policies
Return Policy and Cancelation Policy
If you change you mind after placing the order (not later then one day after placing the order) but before we ship the product, please contact us at in 24 hours from the date you made the order, and let us know and we will make a refund for you.
If you are not completely satisfied, we will refund your money! Return the item to us in 30 days of receipt and we will give your money back.
Shipping fees are not refundable.
If an item is damaged out of the box, call us to arrange for a replacement, which we will send at no cost to you.
To arrange for return please e-mail us at
Please make sure your name, order number and return athorization number is on the package.
Low Price Policy
We want to give you the best deal you can get.
If you find the same product for sale on another website at a cheaper price, enter the web address under "comments" at the checkout. We will match that price and refund you the difference plus an additional 5%.
If you find the identical product on a competitor's site for a lower total price (including shipping charges) within 10 days of your purchase we will meet that price plus give you 5% of the difference.
Simply put in the url where you found the lesser price at under "Comments" at check out. You can also email us with the following information:
The URL of the product on the competitors website
Your Order Number
The Shipping charges if not easily determine on the competitor's website
Your e-mail address
The best telephone number to reach you
Additional Price Matching Requirements
The item must be the identical product, manufacturer and item number.
The item must be new, unused and in original condition.
Used, damaged, rebuilt or remanufactured items do not qualify for our price matching policy.
The price you wish us to match must be current, in stock and verifiable on competitor's website. E-mail or written quotes do not qualify for our price matching policy.
Price matches are limited to one price match per item within any given 10 day period.
Best Wooden Toys reserves the right to deny any price match on an item that is not in stock.
Please allow 6-7 business days for your refund to be processed.
Shipping Policy
FREE UPS GROUND SHIPPING ON ORDERS OVER $100
We normally ship UPS Ground. If you would prefer to have your order shipped via USPS or if you have other specific delivery needs, or you want your order shipped using other method then UPS Ground send us an email and we will contact you.
Shipping charges for UPS Ground are:
| Subtotal Amount | Shipping Charge | | $0.00 to $20.99 | $4.95 | | $21.00 to $39.99 | $7.95 | | $40.00 to $74.99 | $10.95 | | $75.00 to $99.99 | $12.95 | | $100 and higher
| FREE |
Shipping and handling of our wooden toys will vary depending on the size and weight of the each wooden toy.
All orders are processed in max 1 - 2 bussines day.
Please allow 7-12 business days for UPS Ground to ship orders, depending on where you are located in the USA, unless you have chosen an expedited shipping method.
Some orders with many products can be shipped out of different warehouses. In this case, you may receive parts of your order at different times.
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